Manufacturers

Newsletter

Our Business Philosophy & Why You Can
Buy from Us WITH CONFIDENCE!

 

There are a lot of other music stores on the Internet. Why should you spend your hard-earned money at Wasatch Musician , a small music company based in Utah?

When you shop with Wasatch Musician, you can expect friendly, top-notch customer service, whether you are ready for that new instrument or are just starting to think about one. We are unique and our business is a passion -- not just a way to make a dollar. We carefully select our product lines to offer the greatest value for your money. We take the time to research and test-drive products from both the big guys and the little guys. We ask ourselves “Would we buy this with our money”? If not, then it’s not good enough for you, our customer. We ourselves use the products that we sell.

Wasatch Musician regularly attends NAMM, the premier showplace for musical products, and meets manufacturers face-to-face. We are more than an anonymous name on an invoice to them. Our product lines are from manufacturers  with whom we have established a direct professional relationship. Each relationship is a partnership that assures the product quality that our customers expect and which The Acoustic Musician demands. If there is an issue with any product that we sell, we can go directly to the manufacturer for satisfaction. We back our products with a written warranty and return policy, just in case the product does not meet your expectations.

Our attention to individual instrument set-up also makes us different from our competition. Some of our competitors never see or touch the instruments that they sell. When you order an instrument from them, it is delivered directly from the manufacturer to your door ("drop shipped"). In our experience, even high-end instruments may need an inspection and adjustment before they are good enough for our customers. Wasatch Musician observes a policy of not “drop shipping” instruments. Every instrument goes through a 10-step inspection process and nothing leaves our store unless it meets our standards and your expectations.

Please look around our web site. We have tried to provide accurate, detailed descriptions of our products, along with clear photographs. We even provide customer comments and reviews about products that have been purchased from us. If you have any questions about our products or service, please give us a call! Sometimes, we may not be able to pick up the phone, but please leave a message -- we WILL call you back. We ship worldwide, and have many customers outside of the United States . Although we don't list shipping charges outside the continental U.S. due to changing costs, we will ship most of our products just about anywhere. Please call or email us for a shipping quote. You won’t find high-pressure sales tactics at The Wasatch Musician. Sure, we want your business, but not at the expense of a dissatisfied customer. We know that satisfied customers will return and they do – even if just to say hello. Our store has become a local hangout for musicians, even those who have never purchased a single item from us. You are always welcome, both on our web site and at the store itself.

Thanks for visiting our web site!